Basic Medical Plan

​Lucent Health / Narus Health will replace Marpai/ Maestro effective January 1st, 2024.
Cards were sent mid-December. If you have not received your ID card please reach out to Lucent.
Lucent/Narus Customer Concierge: 615-559-0418

Claims Submission:  Lucent Health, PO Box 240427, Apple Valley, MN 55124 
​Payor ID: 88056 
Group number: I36 

Member Login

In Microsoft Edge, Chrome or Firefox go to the website:  www.lucenthealth.com/cypress
Select Members
To access your portal: Your login credentials will be:
  • Username: First 4 characters of your first name, first
  • 12 characters of your last name (as it appears on your ID card), and your year of birth (YYYY)
  • Temporary Password: Full date of birth (MM/DD/YYYY)
NOTE: All users will be prompted to update their password on the initial login.

Welcome to Lucent

2024 Basic Plan Summary

​An embedded deductible has both an individual deductible for each family member and a family deductible that is the overall deductible for the policy.
​
The individual deductible in an embedded policy is set lower, allowing a single family member access to medical benefits sooner.
OLD CLAIMS: Submit Claims prior to January 1, 2024 to Marpai (Old Administrator)
Marpai Customer Service: 
​800-279-1171
Marpai Claims Address:
Marpai
P.O. Box 1178
​Matthews, NC 28106
EDI: 56139
​





​Overall deductible:


Out of pocket limit:

​
Preventive: Periodic Health Exam: routine exam, well childcare office visit, immunizations, routine lab and x-rays, routine prostate test, routine pap test, routine mammogram, etc.)​

​
Primary Care Office Visit (includes diagnostic laboratory & x-ray’s if done in office)***

Specialty Care Office Visit (includes diagnostic laboratory & x-ray’s if done in office)

​Vision exam
(Limited every other calendar year) (please note: this is not related to benefit offered through MetLife)
** Effective 9/1/2021:
Outside labs/independent labs will be covered with deductible waived and coinsurance applied. 
​Tier 1 - SWHR / THR Providers/ Cook Children’s 
$750 Single / $1,500 Family​


$5,000 Single / $10,000 Family


​No Charge when meeting federal Preventive Care guidelines 





​$20 Copay / Visit ​



​$35 Copay / Visit 



$35 Copay (deductible waived)


​
Tier 2 – All Other Providers 
$950 Single / $1,900 Family
​
​
$5,000 Single / $10,000 Family 


No Charge when meeting federal Preventive Care guidelines




​
​ $30 Copay / Visit



$45 Copay / Visit​


​
$45 Copay (deductible waived)


​
Value-added programs available to Trust covered members:
This web site is not a legal document.  This web site is not a guarantee of coverage, eligibility, or provider status and is designed for informational illustration only.  Benefits outlined on this web site are subject to change at any time.  Please consult your benefit plan provider(s) or administrator(s) for legal documents regarding your plan and to check coverage and/or eligibility